Terms & Conditions
The following terms and conditions apply to bookings made by you through your usage of www.mekongluxurytravel.com
Making A Reservation
The reservation is validated only if have you received a confirmation from Asia Tourist Advisor Co., Ltd and upon your payment of a deposit.
Amendments to your reservation must be notified to and agreed by www.mekongluxurytravel.com
Cancellations and Cancellation Fees
All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 45-days before the check-in date.
- 30-45 days before arrival: 10% charge
- 15-29 days before arrival: 30% charge
- 7-14 days before arrival: 50% charge
- Within 7 days before arrival: 90% charge
Tour Booking
Child Discount
One child under 7 years is generally granted a reduction of 50% of the tour price, provided that he/she is accompanied by at least two full paying adults and stays in the same room. An extra bed is provided for free of charge
Deposit
A deposit of 25% of the tour price per person is required upon a confirmation of your booking. (If this amount is less than $100, a $100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions. The remaining balance of the tour price (75%) is due upon arrival in Vietnam, payable at one of our office in Hanoi or the others appointed in the confirmation
Payment
Full payment is required within 96 hours of confirmation of your. Failure to pay for your payment may result in the automatic cancellation of your booking
You can deposit amount of 30% of total tour cost should be transferred to our following account details by Bank Transfer or Credit Card (depend on your convenience)
Cash payment: Only after the agreement of the two parties paying for the remaining balance at our office
Travellers’ cheque: Only after the agreement of the two parties; in this case, 3% of expenses are charged by customer paying for the remaining balance at our office
Credit card: For payment by credit card, 3-4% of expenses are charged by customers. This is for paying the balance in our offices
Cancellations and Refunds
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
More than 14 days prior to departure: The total deposit paid to us (25% or US$ 100) will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
Less than 14 days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.
Unused Services
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt
Responsibility
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
A Chau Tourist Co. Ltd, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control
Validity
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.
